General FAQ's
FREQUENTLY ASKED QUESTIONS
Find answers to the Frequently Asked Questions
Purchase tickets
All information about how, where and when you can buy tickets.
Yes, our website is fully compatible with all PCs and mobile devices.
- You have found the event you want to visit on our site (via the search bar on our homepage)
- Select your ticket amount (no maximum), and click “Continue”.
- Choose your payment currency and payment method, and you can click “Checkout”.
- You will get redirected to our account page where you can fill in your details. After creating the account and completing your address or by logging in, you get redirected to one of our payment processors.
- After paying, they redirect you back to us with the message that you have paid or failed to pay.
- Depending on above message, we either send you your ticket, tell you your payment is pending and to make your payment or tell you your order has failed and to please try again.
Not able to order? Please Contact us.
If you get an error message when you want to pay, there can be several reasons:
- You have multiple browsers / tabs open (the order you want to checkout is no longer available because you have a new order open in another browser / tab)
- No connection can be made with the bank/iDeal (due to a malfunction at 1 of those parties)
In both cases you cannot pay for the order you want to complete. Your tickets have already been released or will be released for sale again and are not reserved for you. Of course, you can try again.
If you receive an error message after your payment, then the payment (although it has already been debited from you) has not yet been confirmed to us. In most cases, your order is just successful and you will receive the tickets and/or confirmation in your mailbox the same day (and they are visible in your account).
Have you not received the tickets in your mailbox the next day and/or not visible in your account? Please contact us. Mention the payment reference in your message.
The service fee consists of a commission and a transaction fee.
The amount of the service fee depends on the number of tickets, the transaction amount and the desired payment method.
On our website you can pay for your tickets with, we start of with the solution for Debit / Credit Cards (Visa, Mastercard, American Express and Discover and in a few weeks, we will be offering a wide range of safe and secure payment methods of around the world (Local Payment Methods, which is “per country you come from and would like to pay with)”.
- Bancontact/MisterCash (BE)
- Entercash (AT, DE, FI, SE)
- EPS (AT)
- GiroPay (DE)
- iDeal (NL)
- Instant Transfer (DE)
- Multibanco (PT)
- SafetyPay (AT, BE, BR, CL, CR, DE, EC, ES, MX, NL, PE, PR)
- SEPA direct debit (incl. online-mandate) (AT, BE, CH, DE, ES, IT, NL, PLAT, BE, BG, CH, CY, CZ, DE, DK, EE, ES, FI, FR, GB, GR, HR, HU, IE, IS, IT, LI, LT, LU, LV, MC, MT, NL, NO, PL, PT, RO, SE, SI, SK, SM)
- Sofort (AT, BE, CH, DE, ES, IT, NL, PL)
- AliPay (CN)
- China Union Pay (CN)
- Wechatpay (only EU entity, CN)
- Bitpay/Bitcoin International
- Almacenes Exito (CO)
- AstroPay Card (payment voucher) (AR, BR, CL, CO, MX, PE, UY, VE, IN, TS)
- AstroPay direct (with local credit cards offer included) (AR, BR, CL, CO, MX, PE, UY)
- Baloto (CO)
- Banamex (MEX) (MX)
- BBVA Bancomer (MX)
- Boleto Bancolombia (CO)
- Davivienda (CO)
- Efecty (COL) (CO)
- Oxxo (MEX) (MX)
- PSE (CO)
- Santander (MEX) (MX)
- Boleto Bancolombia (CO)
- Davivienda (CO)
- Efecty (COL) (CO)
- Oxxo (MEX) (MX)
- PSE (CO)
- Santander (MEX) (MX)
For all the tickets that we sell on cxpay.events all the prices will be in ANG or USD. Just click on the “ANG” or “USD” which is on the right hand side on the side of the screen to choose which one. The conversion will take place at a moments notice.
We accept all major cards from Visa & Mastercard, both DEBIT and CREDIT cards, Discover and American Express are currently being activated.
We are working on this solution right now.
Yes, you can. We don’t set a maximum quantity on ordering tickets. Please keep in mind that we do ask for everyone’s own personal information (first- and last name) per ticket during the order process.
All our tickets are sold by name/personalized, to prevent unwanted trade in tickets and fraud.
Yes, that’s possible. During your order, do not fill in your own name by “Visitor names”, but the name of the person for whom you are buying the tickets.
Yes, but you should contact [email protected] with as much information as possible. After an ID check, the ticket can be converted.
This will be on your ticket together with the QR Code.
Purchase tickets
All questions about purchased tickets; (not) receiving, fraud, lost and stolen.
It is possible that the e-mail with the tickets ended up in your spam or junk mail. Can’t find the tickets here either? Check your account to see if your tickets are listed here. If they are listed here, you can also download them here.
If not, please contact us at [email protected].
Did you just place the order? Please have a look in your junk/spam folder of your email or give it a bit more time. It can take a maximum of one day before the tickets are sent to the email address for the purchase.
Have you not received an order confirmation/ticket from us after 24 hours and you do not see the tickets in your (junk/spam) email box, please contact us at [email protected], so that we can check what might have happened. Please state the payment reference in the email.
Our system sees all the items you have ordered as a ticket. Extras such as cancellation insurance also count as a ticket. The total number of tickets that you see in the order confirmation is therefore the total of the number of tickets + the number of items you have ordered from us.
With other errors related to a wrong number of tickets, please contact us at [email protected].
We will try to help you as best we can. Please contact us at [email protected] and state your order number or customer number in your message. If you cannot find the order number or customer number, please state the payment reference. You can also find your order in your account.
CX Events is not liable for loss, see our terms and conditions.
That’s very annoying, but you don’t have to worry right away. Although CX Events is not liable for theft, see our terms and conditions. We want to help you as best we can. Please contact us at [email protected] as soon as possible, so that we can see if the stolen tickets can be invalidated and ensure that you receive new tickets.
We recommend that you change your mailbox password as soon as possible and change the password of your CX Event Account. Please contact us at [email protected] afterward. We will then invalidate the tickets and send new tickets.
Resell or buy over tickets
All information about reselling or buying over of tickets.
Yes, you can. You may transfer your ticket to another individual. Should this occur, you should contact [email protected] with as much information as possible. After an ID check, the ticket can be converted. But since the sales are outside of CX Events, CX Events cannot be held liable for this if it turns out to be fraud, see our terms and conditions.
Yes, that’s possible. But CX Events does not accept any liability for Tickets that Buyer has obtained from third parties, see our Terms and Conditions. CX Events cannot guarantee the authenticity of this either.
Therefore, pay close attention!
Cancellations
All information about cancelling your tickets or cancellation of an event or activity by the organizer.
No, if you are not attending the event CX Events is not responsible, and money cannot be refunded. Except when the Organizer specifies otherwise; then CX Events will refund the amount to the Buyer’s account minus the transaction costs.
However, you may transfer your ticket to another individual. Should this occur, you should contact [email protected] with as much information as possible. After an ID check, the ticket can be converted.
It is possible to cancel if you have tickets with cancellation insurance (and a valid reason to use this insurance)
If an event is canceled the event organizer will get in touch with you. In case of a cancellation, you will receive a full refund on your bought tickets (Ticket + Service Fee). The refund process is only started after organizers approval.
Please contact the organization where you booked your trip. Rebooking your activity may be possible but depends on the organizers’ terms and conditions. If known, we advertise their rebooking-policy on the activity page.
Contact information can be found in the activity page tab “Organization”.
We do not refund your tickets; all sales are final.
Yes, they can; In case of a cancellation by the organization, they will contact you and you will receive a full refund on your bought tickets (Ticket + Service Fee).
Safety
All information about safety with your payments and website use.
Yes, all the pages you visit on our website are fully SSL-certified.
Paying on this website is very safe. Not only are we certified with an SSL certificate, next to that, but we also DO NOT store your payment details. This means only the payment processors know them and since their platforms are also well protected against attacks, hackers’ etcetera, you can be confident your details are not being abused.
3DS 2.0 is an addition to the security standards for online card payments. It is designed to better protect fraud and make real transactions easier.
It doesn’t change the way you buy tickets, but it can change the way you confirm that you are a real card holder. This means that you may now be asked for additional proof that you are THE cardholder:
This can be through a code that is sent as an SMS to your mobile phone and which you enter on the secure 3D screen. These text messages come directly from your credit card company, not CX Events.
If you use your mobile phone to make the purchase, you can authenticate yourself as a cardholder via facial recognition or fingerprint.
Privacy
All information about your personal information that we have.
If you have any questions about the use of your data by CX Events, please read everything on our privacy page. You can also read here which choices you can make yourself and what rights you have.
If you have additional questions about the use of your data, if you would like to have your preferences adjusted, or have your data completely deleted, please contact us at [email protected].
The email newsletters give you access to information about upcoming tours and shows, hot tickets and offers, exclusive presales and more! You can manage your preferences in newsletters via My Account, or you can unsubscribe completely.
You can also unsubscribe by clicking the link at the bottom of each email.
Do you still have additional questions about the use of your data or your privacy? See our privacy page for more information or contact us at [email protected].
To clean or delete your cookies, go to your browser and press Ctrl+Shift+Delete. Depending on the browser, you can choose to clean all cookies or the cookies over a certain period. If you use a different device (mobile or tablet) than you can search via Google, for example, how you can do this for your specific device.